Effective Date: 8 March 2026 | Last Updated: 8 March 2026
This Payment & Refund Policy governs all financial transactions related to your use of the SMSFoundry platform. By subscribing to a paid plan, you agree to the terms outlined below.
SMSFoundry offers multiple subscription plans including a Free tier. Plan details, pricing, quotas, and features are displayed on our Pricing page and are subject to change.
All prices are listed in Indian Rupees (₹/INR) unless otherwise stated. Prices are exclusive of applicable taxes (GST at 18% or as per prevailing rates) which will be added at the time of payment.
We reserve the right to modify plan pricing. Existing subscribers on paid plans will be notified at least 15 days before any price increase takes effect. Price changes will apply from the next billing cycle — not retroactively.
Monthly plans: Billed on the same date each month from the date of subscription. If the billing date doesn't exist in a given month (e.g., 31st in February), billing will occur on the last day of that month.
Annual plans: Billed once per year from the date of subscription. Annual plans offer a discounted rate compared to monthly billing.
Free plan: No billing. Subject to reduced quotas and features. May be discontinued or modified with 30 days notice.
Payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We accept:
Credit cards (Visa, Mastercard, American Express, RuPay) · Debit cards · UPI (Google Pay, PhonePe, Paytm, BHIM) · Net banking · Wallets (select providers)
We do not store your payment card details. All card information is handled directly by Razorpay in compliance with PCI-DSS standards.
For recurring subscriptions, your payment method will be charged automatically at the beginning of each billing cycle unless you cancel before the renewal date.
A tax invoice will be generated for every payment and made available in your dashboard. Invoices include GST details and are compliant with Indian tax regulations.
If you require a specific GSTIN to be included on your invoice, update your billing details in Settings before making payment.
You can upgrade your plan at any time from the dashboard. When upgrading mid-cycle:
Prorated billing: You will be charged only the prorated difference between your current plan and the new plan for the remaining days in the current billing cycle.
Immediate effect: Upgraded quotas and features take effect immediately upon successful payment.
You can downgrade your plan at any time. Downgrades take effect at the beginning of the next billing cycle.
If your current usage exceeds the limits of the lower plan (e.g., more devices paired than the new plan allows), you may need to remove excess resources before the downgrade can take effect. The Platform will notify you of any conflicts.
No refund is issued for the remaining period of the higher plan when downgrading.
Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund in the following situations:
a) Service not as described: If the Platform significantly fails to provide the features described in your plan and we are unable to resolve the issue within 7 business days of your report.
b) Double billing: If you are charged twice for the same billing period due to a technical error.
c) Cancellation within cooling period: If you cancel a newly purchased paid plan within 7 days of your first payment and have sent fewer than 50 messages through the Platform, you are eligible for a full refund.
Refunds will not be issued in the following cases:
a) You have used a significant portion of your plan quota (more than 50 messages or 25% of monthly quota, whichever is lower).
b) Your account was suspended or terminated due to violation of our Terms & Conditions or Abuse Policy.
c) Message delivery failures caused by carrier networks, incorrect phone numbers, device issues, or factors outside the Platform's control.
d) Change of mind after the 7-day cooling period.
e) Partial month usage when canceling mid-cycle (except as noted in Section 7.1).
f) Free plan usage — no payments, no refunds.
To request a refund, email support@smsfoundry.com with your account email, transaction ID, and reason for the request.
Refund requests will be reviewed within 5 business days. If approved, the refund will be processed to the original payment method within 7–10 business days. The actual credit timeline depends on your bank or payment provider.
If a recurring payment fails, we will:
a) Retry the charge up to 3 times over the next 7 days.
b) Notify you via email after each failed attempt.
c) If all retries fail, your account will be downgraded to the Free plan. Your data will be preserved, but quota limits will be reduced to Free tier levels.
d) To restore your paid plan, update your payment method and resubscribe from the dashboard.
You can cancel your subscription at any time from the Settings page or by contacting support. Upon cancellation:
a) Your paid plan features remain active until the end of the current billing period.
b) After the billing period ends, your account will revert to the Free plan.
c) No further charges will be made.
d) Data exceeding Free plan limits will be preserved but inaccessible until you upgrade again.
All transactions are processed in Indian Rupees (INR). If you are paying from outside India, your bank may apply currency conversion fees which are not controlled by SMSFoundry.
Goods and Services Tax (GST) at the applicable rate (currently 18% for SaaS services) will be charged on all paid plans. GST is included in the displayed price or added at checkout, as indicated on the Pricing page.
If you believe a charge is incorrect, contact us within 30 days of the transaction. We will investigate and respond within 5 business days. If we cannot resolve the dispute, you may contact Razorpay's dispute resolution team or your bank.
For billing inquiries, payment issues, or refund requests:
SMSFoundry Billing
Email: support@smsfoundry.com
Website: https://smsfoundry.com