Delete your SMSFoundry account and data

How to request deletion

1. Email support@smsfoundry.com from the email address registered on your SMSFoundry account, with the subject "Delete my SMSFoundry account". Include your company name.
2. We'll reply to confirm the request came from you. Once confirmed, your account is closed straight away.
3. Your data is deleted within 30 days, and we email you when it's done.

Delete only a phone's data

To remove a single gateway phone without closing your account: log in, open Devices, and click Remove next to the phone. Its pairing, status reports and status history are deleted immediately. Uninstalling the SMSFoundry Gateway app removes everything the app stored on the phone itself (pairing token, PIN, settings, local message history).

What is deleted

• Account and login details (name, email, phone number, company name)
• Paired devices, device status reports (battery, network, SIM carrier, app health) and their history
• Messages, recipients, delivery statuses and message logs
• Contacts, contact groups and templates
• API keys, webhooks and webhook logs
• Identity-verification (KYC) records held by us, except as noted below

What is kept, and for how long

• Payment records and invoices: kept for the period required by Indian tax law, then deleted.
• Records of abuse or fraud reports involving the account: kept as long as needed for platform safety and to respond to lawful requests from authorities.
• Server backups: rotated out within 30 days.

More detail is in our Privacy Policy. Questions: support@smsfoundry.com.